Q: What shipping methods are available? How are costs calculated?
A: We offer sea freight, air freight, and express delivery (DHL, FedEx, elc,). Costs are based on wight, volume, and destinaion.FOB or CIF terms available.
Q: Can l track my shipment?
A: Absolutely! A tracking number and link will be shared immediately after shipment.
Q: Who handles customs clearance and import duties?
A. We provide all necessary documents (invoice, packing list, etc,), but import duties are the buyer's responsibility per local regulations.
IV. Quality & After-Sales
Q: How do you ensure product quality?
A: We implement strict QC processes. Third-party inspections (eg: SGS) are welcome.
Q: What if l receive defective products?
A: We offer a warranty of 1-3 years depending on specific producls, Provide photo/video evidence, and we'll replace or refund in the next order.
Q: How can we establish a long-temm partnership?
A: Contact us to discuss bulk orders or ongoing projects. We'll assign a dedicated account manager for ViP support.
V.Communication
Q: Can l communicate in languages other than English?
A: Our team speaks fluent English, Spanish, Portuguese and Chinese.
Q: What is your response time?
A: We reply to inquiries within 24 hours (Mon-Fri. GMT+8).